How to Reduce Contact Center Hold Times to Increase Customer Satisfaction
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10 Most Common Yet Confusing Machine Learning Model Names | by Angela Shi | Mar, 2023
[ad_1] Photo by Melyna Valle on UnsplashClarifying the Confusion for a Deeper UnderstandingNaming things can be tricky, and sometimes words and concepts don’t quite match up. There are many examples…
Simplify Agent Experience and Improve CX using Kore.ai Automation with Zendesk Sunshine Conversations and Messaging
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Improving your service team’s customer engagement is easy with intelligent self-service options using Kore.ai automation – now with a Zendesk Sunshine Conversations and Messaging integration.
The portfolio that got me a Data Scientist job | by Matt Chapman | Mar, 2023
[ad_1] Spoiler alert: It was surprisingly easy (and free) to makePhoto by John Schnobrich on UnsplashGetting a Data Scientist job is hard.This isn’t 2015 anymore: it’s not enough to know…
POCS-based Clustering Algorithm Explained | by LA Tran | Mar, 2023
[ad_1] Each data has different importancePhoto by Kier in Sight on UnsplashCluster analysis (or clustering) is a data analysis technique that explores and groups a set of vectors (or data…
8 Best Data Version Control Tools in 2023 | by Zoumana Keita | Mar, 2023
[ad_1] A complete overview revealing a diverse range of strengths and weaknesses for each data versioning toolPhoto by Alina Grubnyak on UnsplashWith business needs changing constantly and the growing size…
Vendor Comparison for Outsourced Digital Workplace Services in 23’
[ad_1] With the advent of digital transformation, businesses in numerous industries are increasingly investing in digital technologies and tools. While 56% of CEOs cited increased revenue thanks to digital transformation,…
E-commerce Competitive Intelligence in 2023: 5 Benefits & Tools
[ad_1] As more startups join the e-commerce industry, the level of competition rises (Figure 1). Achieving competitive intelligence has become crucial for online businesses aiming to succeed in today’s highly…
The Ultimate Guide to Mastering Price Monitoring in 2023
[ad_1] Price monitoring becomes a more crucial strategy for companies as new startups make the global business environment more competitive. 70% (Figure 1) of customers consider competitive pricing as the…
Outsourced Digital Workplace Services in 2023
[ad_1] Advancements in digital technologies, such as Artificial intelligence (AI) and the Internet of Things (IoT), are transforming the way businesses operate. Companies that implement digital transformation in their business…