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Intelligent Virtual Assistants (IVAs) have become an indispensable part of modern customer service, enabling businesses to interact with their customers seamlessly and personally. However, developing IVAs that can engage in human-like conversations requires significant time and effort, often requiring teams of developers and domain experts to work together to create and maintain the IVA’s conversational capabilities.
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Testing intelligent virtual assistants (IVA’s) to iterate and improve the NLU model is a critical step in the virtual assistant life cycle. Before you launch your virtual assistant to production, before folks are actually using it, you want to make sure that it works. It’s pretty simple, but testing is so important.