Posts by Begüm Yılmaz

[ad_1] A survey including 1,000 respondents from the U.S. shows that 70% of customers prefer to shop from companies that understand their needs.1 However, ~55% don’t think the companies can…

[ad_1] In the fourth quarter of 2022, customer satisfaction in the U.S. was ~73% (See Figure 1). In today’s highly competitive business landscape, understanding customer data is more crucial than…

[ad_1] 73% of customers say they consider the overall customer experience crucial while purchasing.1 Thus, gathering customer feedback is necessary for businesses that want to enhance their offerings and customer…

[ad_1] Offering top-notch customer service is crucial for success in today’s strongly competitive business environment. Indeed, compared to 2019, companies put 19% more effort into improving their customer experience in…

[ad_1] A recent report shows that ~55% of consumers in the US state that most businesses should improve their customer service.1 In the current customer-focused business environment, improving customer service…

[ad_1] ChatGPT is a large language model (LLM) trained to produce content that resembles that of a human being and is based on the GPT-3 (Generative Pre-trained Transformer) architecture. Businesses…

[ad_1] A recent study shows that ~75% of customers consider customer experience one of the most significant factors influencing purchasing decisions.1 However, less than half of customers are satisfied with…

[ad_1] The market for machine learning is projected to grow at a 42% CAGR between 2018 and 2024.1 However, only 15% of organizations are advanced ML users.2 Finding and employing…

[ad_1] Sentiment analysis, also known as opinion mining, is a technology that enables businesses to gain insights into the opinions, emotions, and attitudes of their customers and other stakeholders. Machine…