InDebted, the global leader in AI-powered collections infrastructure, has appointed Michael Chatfield (pictured) as Managing Director for Australia, effective 10 November 2025. The appointment strengthens InDebted’s leadership in its home market as the company continues to expand its operations and support a growing client base across banking, financial services, utilities, and government.

The expansion comes as Australian organisations respond to shifts in customer behaviour, with consumers increasingly preferring digital communication, self-service channels, and more empathetic, empowering experiences. Enterprise organisations are now reassessing long-standing collections processes to better align with these expectations, particularly as traditional agency models face pressure from operational change, regulatory complexity, and consumer preferences moving away from voice-led approaches.

InDebted’s AI infrastructure enables organisations to take a more modern approach across the entire collections lifecycle, positioning the company to support both operational performance and improved customer experience, as enterprises seek more consistent, compliant, and scalable ways to manage collections activity.

Now the second-largest collections organisation in Australia, InDebted is committed to the Australian market and continues to grow its footprint locally. This month, InDebted opened its new Sydney office at 333 Kent Street, creating a purpose-built hub designed to support team connection and collaboration, along with deeper engagement with clients. The investment reinforces the company’s long-term commitment to the region, including a focus on data sovereignty, operational resilience, and market-specific regulatory expertise.