The promise of FinTech in microfinance is clear. From mobile lending to digital wallets, technology has the power to expand access for underserved populations. Yet implementation is not automatic. Our publication, The Determinants
of FinTech Implementation in Microfinance Companies – A Systematic Review (Offiong, Szopik-Depczyńska, Ioppolo, Singh, 2024), shows that success depends on the alignment of both internal and external factors.

The research highlights three domains shaping decision making in microfinance companies: socioeconomic environment, governance and leadership, and technology. Their interplay explains why some institutions thrive with digital tools
while others struggle to adopt them.

A key internal determinant is leadership commitment. When executives demonstrate readiness to integrate innovation, staff are more likely to embrace change. This reinforces the importance of building a culture of adaptability rather
than focusing solely on the technical solution. Microfinance institutions that invest in training and human capital development see more sustainable outcomes.

Externally, regulation plays a decisive role. Supportive legal frameworks that balance innovation with customer protection can accelerate adoption. By contrast, restrictive or unclear rules discourage investment in digital tools.
Market dynamics also matter. High demand for digital financial services and a competitive environment push institutions to innovate, but they must manage this against risks of exclusion if digital literacy gaps remain.

Technology infrastructure is the third pillar. Reliable internet connectivity, availability of mobile networks, and staff capacity to use digital tools determine how far institutions can extend digital services. For rural areas,
weak infrastructure continues to be a limiting factor. This underlines why technology investment must be considered alongside policies that close connectivity gaps.

Expert commentary

The study demonstrates that FinTech implementation in microfinance is not a simple matter of adopting the newest platform. It is a multidimensional process where leadership, regulation, market readiness, and digital infrastructure must align. For policymakers,
this means that efforts to promote financial inclusion through technology should go hand in hand with regulatory clarity, investment in digital literacy, and infrastructure development. For microfinance institutions, the lesson is to focus on organizational
readiness and human capital as much as on the tools themselves.

Closing reflection

The path to inclusive FinTech is not about technology alone but about harmonizing internal capabilities with external conditions. As digital finance continues to evolve, the pressing question remains: how can microfinance institutions and regulators design
strategies that ensure digital innovation genuinely reaches the most vulnerable populations?