Home healthcare firm Cera has announced the launch of a suite of AI agents designed to automate time-consuming tasks in the home care sector.
The company is introducing almost 1,000 agents across its workforce of 10,000, with the goal of speeding up recruitment of carers, organising replacement cover and continuously reviewing and improving patient care quality and compliance.
There are 110,000 current vacancies in adult care, and one million new care workers are needed within the next 14 years to meet the demand for care.
Dr Ben Maruthappu, founder and chief executive of Cera, said: “Our AI Agents remove paperwork so carers can get back to caring. They also accelerate recruitment, ensuring more patients get better care, faster.
“By automating repetitive tasks, we’re enabling carers, nurses and coordinators to focus on what truly matters: care quality, health outcomes and human connection.
“The impact is profound – faster access to care, less pressure on frontline teams, and a larger, more resilient workforce.
“We’ve built these agents to transform productivity and care quality inside Cera, and we’re excited to make them available to the wider sector. With two million adults in England living with an unmet need for care, we must embrace technology to meet the growing needs of our rapidly ageing population.”
The agents include AI Care Coordinator Agent, Field Care Supervisor Agent, and AI Retention Agent, with pilots taking place at sites across the UK.
Cera’s AI Care Coordinator Agent automates the complex process of organising last-minute cover, halving the time human staff must spend on calls and admin.
Its Field Care Supervisor Agent helps to ensure care quality is continuously reviewed, improved and personalised by synchronising complex clinical data into summaries, helping to spot issues and trends. The agent will also be used to carry out other care quality assurance tasks, helping with supervisions, carer spot checks and quality assurance reviews.
The AI Retention Agent uses an algorithm that can spot staff at risk of leaving, then calls and triages them to assess whether they need to speak to a member of the Cera wellbeing team or would benefit from personal development plans or rostering tweaks.
Lucy Kruyer, registered manager at Cera Colchester, said: “We’ve now got time to ring clients, find out how care is going, fix issues and chase doctors and district nurses instead of spending hours of each day on admin tasks like organising cover.”
Meanwhile, Cera has also rolled out its AI recruitment agent Ami to improve recruitment across its frontline workforce. The company receives high volumes of job applications, averaging around 500,000 carer and nurse applicants in a year.
Ami is used to conduct initial interviews with candidates, speeding up hiring times and doubling recruitment volumes. The firm is now licensing Ami to other health and care organisations.
Last year, Cera began piloting the use of droid-like robots driven by AI software in patients’ homes. In November 2025, the firm acquired robot technology platform GenieConnect with plans to scale the use of its home care robots.
