What’s Behind the Agents’ Knock Knock? Decoding Contact Center Ratings

What’s Behind the Agents’ Knock Knock? Decoding Contact Center Ratings

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Contact Center Excellence Blog Series

Picture this: The bustling domain of contact centers, where things are always on the move. Now, think about those awesome moments when your agents and customers come together like the perfect duet. You’re nodding, right? But have you ever pondered what truly brews in your agents’ minds as they tackle customer queries day in, day out? The suspense ends here, for we’re about to unveil the backstage secrets!