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Welcome to another installment in our ‘Contact Center Excellence’ series, where we delve deep into the core elements that drive outstanding performance in contact centers. Our compass for this journey? The invaluable insights from the Kore.ai Contact Center Agent Experience Benchmark Report 2023. If you missed our inaugural blog, ‘What’s Behind the Agents’ Knock Knock? Decoding Contact Center Ratings,’ it was a captivating entry point into the world of agent experiences. It also paved the way for our ongoing journey into the fundamental elements that drive contact centers to unparalleled success. Today, we carry this torch forward, unveiling the time-tested methods that have steered contact centers towards success.
