Customer Service Challenges and How to Solve Them with Conversational AI-Powered Support

Customer Service Challenges and How to Solve Them with Conversational AI-Powered Support

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Customer Experience Optimization Blog Series

If you manage a contact center, you see customer frustrations every single day.
Day in, day out, you’re in the thick of it – solving problems, lending an ear, making things right. From all this hustle and bustle, one glaring truth emerges: customers absolutely detest having to repeat their problems over and over again. It’s like being stuck in an exasperating, never-ending loop, and it tops the chart as the number one customer service frustration by 79% of consumers¹.