B2B Brand Awareness Tactics in 2023
[ad_1] According to the 95-5 rule, at any given time, only 5% of B2B buyers are in-market.1 This means that targeting long-term marketing strategies to influence the resting 95% of…
[ad_1]
As a contact center agent, your desktop dashboard is your most important tool for managing your work. If it’s user-friendly, it can empower you and make your job easier, more efficient and less stressful. On the other hand, if your dashboard is difficult to navigate and lacks much needed functionality, it can lead to reduced productivity, frustration and ultimately turnover – a problem that affects on average 30-45% of contact centers.