How Large Language Models Grow Contact Center Value with AI

How Large Language Models Grow Contact Center Value with AI

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How can large language models (LLMs) be used to enhance the contact center agent experience and improve customer service? Automating customer conversations with empathetic responses can help businesses provide a more personalized experience that increases customer satisfaction and improves brand loyalty. It can also help businesses reduce agent workload, lower operational costs, and improve overall efficiency in the contact center.