Leadership changes are under way at GXS Bank, with Geraldine Wong and Vishal Shah scheduled to leave at the end of February 2026, according to an internal email seen by Fintech News Singapore.

Geraldine, Chief Data Officer at GXS Bank and one of the digital bank’s early employees, has spent the past five years leading the bank’s data and artificial intelligence strategy.

Her work included building data partnerships across the group and developing AI capabilities used internally and by customers.

During her tenure, GXS took part in Project Mindforge, an industry taskforce led by the Monetary Authority of Singapore that examines the responsible use of generative AI.

Vishal, who served as Group Head of Business Banking, led the rollout of business banking services in Singapore and Malaysia and oversaw the acquisition and integration of GXS Capital.

The internal email said the loan book at GXS Capital doubled over the past eight months under his leadership.

From 2 March 2026, Caroline Chong, Head of Data at GX Bank in Malaysia, will oversee the data team at GXS Bank on an interim basis.

GXS Group CEO Pei-Si Lai will work more closely with the business banking team while the group finalises a replacement for the Group Head of Business Banking role.

Insurance and finance emerge as key focus for Grab and GXS

The departures come as GXS and Grab continue to align their financial services operations more closely.

Jenn Ong, Group Head of Retail, will oversee the consumer business for GrabFin and GXS Group, while the MSME business will be led by a future Group Head of Business Banking once appointed.

Julianne Heng will lead payments strategy for the combined financial services ecosystem.

Risk, legal and marketing functions are also being aligned across the group.

Credit risk, collections and fraud risk for the banks will be led by Grab executives Rupa Mukherjee and Farrah Harriet Ratnaike, reporting to Vincent Mok, Group Chief Risk Officer.

Legal matters for GXS Bank and GX Bank will be handled by Grab country legal heads Joan Xue and Cindy Sim, subject to regulatory approvals.

Pamela Chia will lead marketing across the unified financial services operations.

The internal email said GXS and Grab will also deepen collaboration in areas such as insurance and finance to support regional scale.

In the coming months, customer experience, data, engineering, people and product teams across GXS Group and Grab are expected to work more closely together, with further details to be shared later.