Posts by Ryan Connors

If you are looking for a bot platform that can help you create intelligent virtual assistants (IVAs) for your business, you might be interested in comparing Kore.ai and Microsoft Power Virtual Agents. These are two popular solutions that offer different features and benefits for building and managing chatbots. In this blog, we will use the data from G2, a platform that collects user reviews and ratings, to compare Kore.ai and Microsoft Power Virtual Agents based on various criteria.

If you’ve ever spent time browsing the internet, chances are you’ve come across an ‘FAQ’ section – a vital component of a knowledge base. FAQ sections provide answers to the most frequently asked questions posed by customers, proving beneficial to them at every step of their journey. With AI increasing in popularity, organizations are increasingly leveraging intelligent virtual assistants to enhance their knowledge base for better customer service.

When it comes to developing your own Intelligent Virtual Assistant (IVA), you can design, test, train, and deploy your bot easily – all without writing a single line of code. This step-by-step guide will lead you through the IVA software development lifecycle to ensure proper implementation.

Conversational AI is the technology that enables humans to interact with machines using natural language, over voice or text channels. Conversational AI can power various applications, such as intelligent virtual assistants, voice assistants, and smart speakers, and can provide benefits such as improved customer experience, increased efficiency, reduced costs, and enhanced insights.

Conversational AI – the technology that empowers human-machine interactions through voice or text – has become a vital tool for businesses. This technology has the power to revolutionize various business areas, including customer service, sales, marketing, and employee productivity. By automating tasks, providing personalized recommendations, and delivering insights, Conversational AI can significantly enhance business performance.

As a startup founder, you’re constantly seeking ways to enhance your business operations and customer experience. Conversational AI, an emerging technology, can help you achieve this. 

Setting up a customer service function from scratch can be an intimidating endeavor for small businesses that do not have a contact center. One approach is to implement an AI-driven CCaaS (contact center as a service) solution which makes it possible to dramatically enhance your customer service without heavy startup costs.