Posts by Raghunandan Yerram

The emergence of generative language models has propelled conversational AI to new heights, revolutionizing the way we engage with artificial intelligence. These models, driven by sophisticated machine learning techniques, have ushered in a paradigm shift in conversational AI projects.

Intelligent Virtual Assistants (IVAs) have become an indispensable part of modern customer service, enabling businesses to interact with their customers seamlessly and personally. However, developing IVAs that can engage in human-like conversations requires significant time and effort, often requiring teams of developers and domain experts to work together to create and maintain the IVA’s conversational capabilities.

Keeping up with growing customer expectations is a tough battle for businesses. Customers have no loyalty and one or two bad experiences lead them to look to your competitor. How do you keep winning in such situations? Technology! Specifically, bringing AI-powered experiences to the enterprise that deliver an exceptional customer experience.