Posts by Nick Orlando

Testing intelligent virtual assistants (IVA’s) to iterate and improve the NLU model is a critical step in the virtual assistant life cycle. Before you launch your virtual assistant to production, before folks are actually using it, you want to make sure that it works. It’s pretty simple, but testing is so important. 

“Dialog intents” for an intelligent virtual assistant or chatbot are predefined actions or goals that a virtual assistant can perform in response to user input during a conversation. Intents help the virtual assistant understand the user’s request or question and provide an appropriate response or action.