Ed Hill – TechToday

Protecting Banking and Contact Center AI Chatbots from Data Breaches

By Ed Hill October 12, 2023AINo Comments

[ad_1] In the rapidly changing world where finance and technology intersect, data security has become of utmost importance. With the increasing use of chatbots and AI in banking, credit unions…

A Comprehensive Guide to Key Terms for Creating Intelligent Virtual Assistants

By Ed Hill September 8, 2023AINo Comments

[ad_1] In the ever-evolving world of technology, it seems like there's always a new buzzword or concept to wrap our heads around. From natural language processing to generative AI, it's…

How to Build Intelligent Virtual Assistants on the Kore.ai XO Platform

By Ed Hill September 1, 2023AINo Comments

[ad_1] Building your first Intelligent Virtual Assistant (IVA) can be an exciting yet challenging endeavor, and this guide is here to help you along your journey. Whether you're a seasoned…

Avoid Customer Confusion with Welcome Dialogues and Fallback Experiences for Intelligent Virtual Assistants

By Ed Hill September 1, 2023AINo Comments

[ad_1] Intelligent virtual assistants can deliver superior experiences for your customers, agents, and contact center operations. Eventually, there will come a time when the Virtual Assistant will initiate a conversation…

Transforming Patient Care with AI Chatbots in Healthcare

By Ed Hill August 25, 2023AINo Comments

[ad_1] The days of your local physician making house calls are over. In healthcare, updating technology has been a normal part of how the medical profession works for generations. And…

How to Integrate an AI Chatbot with the Shopify API for Better Order Management

By Ed Hill August 25, 2023AINo Comments

[ad_1] Integrating Shopify with your virtual shopping assistant provides a game-changing advantage. This is achieved by seamlessly merging the capabilities of e-commerce with the personalized and interactive experience of conversational…

How to Build an AI-Powered Travel Assistant to Check Flight Status

By Ed Hill August 18, 2023AINo Comments

[ad_1] Designing engaging conversations and building virtual assistants on the Kore.ai XO Platform involves a crucial step: creating and testing dialog tasks. This process plays a pivotal role in crafting…

How to Improve NLU Performance of Intelligent Virtual Assistants

By Ed Hill August 11, 2023AINo Comments

[ad_1] In this blog we are going to talk about how to improve the performance of the Natural Language Processing (NLP) of intelligent virtual assistants. This is important because your…

Large Language Models for Multilingual AI-Driven Virtual Assistants

By Ed Hill July 21, 2023AINo Comments

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The Kore.ai XO Platform is truly a global and multi-lingual solution. When customers interact with help and support intelligent virtual assistants (IVAs) they prefer to interact in their native language or the one language that is most comfortable for them. In that way, they can express their queries precisely.

How AI-Powered Digital Associates Transform the Shopping Experience, Drive Personalization, and Reduce Returns

By Ed Hill March 31, 2023AINo Comments

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Retail customers now move between physical store locations and online shopping. As a retail store technology leader you must adapt to stay relevant and meet the demands of an increasingly tech-savvy consumer base. AI-powered digital associates bridge the gap between customer expectations and seamless shopping experiences by providing real-time, personalized answers and recommendations based on customer profiles and journeys.