Posts by Curtis Swartzentruber

Improving your service team’s customer engagement is easy with intelligent self-service options using Kore.ai automation – now with a Zendesk Sunshine Conversations and Messaging integration.

Increasing the efficiency and productivity of your Service Cloud agents is a common goal in most customer service organizations. Providing contextual access to the information agents need most, based directly on active conversations with customers, empowers agents to perform more consistently and delight customers with prompt resolutions to their issues.