Posts by Cem Dilmegani

[ad_1] Research shows that customer support teams are under immense pressure to deliver efficient, timely, and high-quality support to customers. Traditionally, desk software like Zendesk has been instrumental in enabling…

[ad_1] Generative AI, also called GenAI, presents novel opportunities for enterprises compared to middle-market companies or startups including: However, generative AI is a new technology with unique challenges for enterprises:…

[ad_1] Gartner expected low-code (including no-code) to reach 31 billion in revenues in 2024 before public took notice of the power of generative AI solutions thanks to the release of…

[ad_1] Traditional customer service methods are struggling to keep pace with increasing customer demands, often leading to longer response times, escalating costs, and dissatisfaction among customers. Customers are now looking…

[ad_1] Traditional customer service methods are struggling to keep pace with increasing customer demands, often leading to longer response times, escalating costs, and dissatisfaction among customers. Customers are now looking…

[ad_1] In an increasingly customer-centric business environment, understanding what customers are expecting becomes important. However, despite the company claims of providing excellent customer service, a significant gap often exists between…

[ad_1] Customers today expect and demand efficient service from businesses. No longer confined to traditional phone calls, customers now interact with businesses through various channels such as chat and social…

[ad_1] Purchasers of complex products demand exceptional customer service. This trend is evident from the fact that quality customer service is mostly demanded by tech buyers, whose buying journey gets…

[ad_1] In today’s complex customer journey, customers interact with businesses through multiple channels while their expectations for a seamless and personalized experience is increasing (see Figure 1).  However, providing consistent,…

[ad_1] Autonomous finance refers to the use of advanced technologies, such as artificial intelligence (AI) and hyperautomation, to automate financial processes, decision-making, and services. Financial institutions are increasingly adopting autonomous…