Posts by Cem Dilmegani

[ad_1] WhatApp is the most popular messaging app in the world (see Figure 1). Businesses use WhatsApp for commercial purposes, such as building their connections through Whatsapp marketing campaigns because…

[ad_1] WhatApp is the most popular messenger app globally (see Figure 1).  WhatsApp isn’t just a communication tool anymore; it’s an avenue for a customer service team to streamline responses…

[ad_1] In mobile internet and app usage, Indonesia is in the top 3 countries in the Asia-Pacific region (see Figure 1), meaning that mobile apps are a vital part of…

[ad_1] Source: Statista WhatsApp is the number one messenger application in Malaysia (see the figure above). As customers prefer to use WhatsApp as a communication channel, it becomes a necessity…

[ad_1] Customers prefer interactive and immediate responses when engaging with an online business. The complication arises when website visitors and mobile app users expect real-time assistance 24/7, a complicated task…

[ad_1] Source: Statista WhatsApp is the number one messenger application in the United Arab Emirates, with 8.08 million users in 2022 (see the figure above). As customers prefer to use…

[ad_1] The competitive marketplace relies heavily on excellent customer service for businesses to stand out. In this regard, businesses have been adopting automated customer service systems to elevate their service…

[ad_1] In an increasingly connected world, providing world-class customer service is important for businesses. To accomplish this, many turn to customer service solutions like Freshdesk that offer automation tools. However,…

[ad_1] WhatsApp is the leading messaging application, with an active user base that comprises 25% of the global population. Each day, roughly one million new users join the platform (Figure…

[ad_1] In the ever-evolving landscape of customer service, the pursuit of customer success has become paramount. With companies striving to deliver excellent customer service, understanding the customer journey and integrating…