Posts by Sunitha Subramani, Nitika Rawat

Imagine a world where your queries, concerns, and everyday interactions are seamlessly handled by chatbots and virtual assistants. According to Gartner, by the year 2031, this vision will no longer be a mere fantasy. In this not-so-distant future, conversational AI chatbots and virtual assistants are projected to take the reins, managing a whopping 30% of interactions that, until recently, would have fallen under the purview of human agents. It’s a remarkable leap from the humble 2% they managed in 2022! The potential of this shift is staggering, and so is the need to ensure their excellence.