Posts by Mert Palazoğlu

[ad_1] Customer satisfaction is more vital than ever, but it has never been more challenging, as businesses face an unprecedented catastrophe of soaring call volumes, hold times, and escalating customer…

[ad_1] With customers rapidly shifting their service encounters to social media, businesses have the opportunity to harness these channels to enhance the quality of their service (See figure below). Source:…

[ad_1] The nature of customer service is evolving. Customers are getting more comfortable with social customer service options.  Source: HubSpot and Brandwatch.1 Sprout Social is one of the social customer…

[ad_1] Communication channels, such as phone and digital, have become increasingly important in managing interactions with customers since 40% of U.S. consumers positioned “multiple options for communicating” as the most…

[ad_1] Companies are under growing pressure to provide top-notch social customer service since 40% of customers expect companies to reply within an hour of contact on social media, while ~80%…

[ad_1] ~50% of organizations have invested in conversational AI capabilities for contact centers, with ~45% planning to adopt such capabilities.1 Adopting advanced contact center software and implementing AI is crucial…

[ad_1] Contact centers are entering a new era as artificial intelligence (AI) begins to provide the convenience, reliability, and communication simplicity that customers expect (see figure).  Figure 1: Benefits of…

[ad_1] Contact center executives predict that the positive impact of conversational AI will continue to increase. ~60% believe conversational AI will be able to solve customer issues without the need…

[ad_1] Traditional contact centers become insufficient in supporting business operations,~70% of executives at companies that use AI together with human agents state that they experienced increasing operational efficiency.1 Migrating to…

[ad_1] Integrating artificial intelligence(AI) into your organization’s contact center is a must since ~85% of worldwide organizations feel that AI will provide them with a competitive advantage.1 Talkdesk is an…