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Customers prefer interactive and immediate responses when engaging with an online business. The complication arises when website visitors and mobile app users expect real-time assistance 24/7, a complicated task for human support teams. The statistics show that most customers value immediate responses and might turn to competitors if they don’t get timely help.
Bot builder platforms are focusing on this problem to help businesses automate most of their customer interactions. These innovative solutions are offered by numerous chatbot companies in Singapore. In this article, we provide the top 5 companies that develop business chatbot in Singapore.
What is a WhatsApp chatbot?
A chatbot is an artificial intelligence (AI) software that can simulate a conversation (or a chat) via machine learning and natural language processing (NLP) through :
- Messaging apps (such as Facebook Messenger chatbot)
- Websites
- Mobile apps (such as Whatsapp chatbot)
An AI powered chatbot interacts via text messages, rather than voice interaction.
More specifically, a WhatsApp chatbot is one that has been designed to integrate with the WhatsApp messaging platform. This means that it can communicate with users similar to a human agent within the WhatsApp app, offering a convenient and efficient way for businesses to:
- Handle customer service inquiries
- Provide information
- Perform other business tasks
What are the use cases of WhatsApp chatbots in Singapore?
1- Customer services
Businesses can use WhatsApp chatbots in various customer support operations, such as to:
This can help to reduce the workload for customer service reps, increase customer satisfaction and create better customer service by providing quicker responses. Also, the customer support team can work on more complex service inquiries.
Most customer service software integrates chatbots for omnichannel support. Learn more about this from our vendor selection guide on customer service software.
2- Banking and finance
Banks and financial institutions can use WhatsApp chatbots to provide customers with information about their accounts, transaction history, etc. This could also include alert notifications for suspicious activity or updates on the stock market.
3- Insurance
Insurance companies can use WhatsApp chatbots for a variety of purposes.
For policyholders the chatbot can:
- Provide policy details
- Process claims
- Send reminders for premium payments
- Answer common queries about policy coverage and terms
For prospective customers, it can:
- Provide information about different insurance products
- Offer quotes
- Guide users through the purchase process
It’s a great way to increase operational efficiency and customer satisfaction simultaneously.
4- Logistics
In the logistics industry, WhatsApp chatbots can:
- Provide real-time updates about shipment status
- Answer queries about shipping fees and customs
- Handle bookings
- Manage complaints or issues
The chatbot can also coordinate between different parties in the supply chain to ensure seamless operation. Given the global nature of logistics and the need for quick, accurate information, a chatbot can greatly improve the customer experience in this industry.
5- Marketing and advertising
Businesses can use WhatsApp chatbots to send promotional messages, offers, and discounts to customers. Marketing teams and sales representatives can also use chatbots to collect customer information, which can be used to create more personalized marketing campaigns.
You can check our marketing chatbots and sales chatbots articles for more information.
6- Retail and e-commerce
Many businesses in Singapore are based online and could use WhatsApp chatbots to automate customer inquiries about orders, shipping, returns, etc. Chatbots could also be programmed to provide product recommendations based on customer preferences.
You can learn more about retail chatbots and conversational commerce from our articles.
7- Travel, restaurant & hospitality
Travel agencies, airlines, and hotels could use WhatsApp chatbots to:
- Handle bookings
- Provide check-in information
- Send flight updates
- Answer common customer inquiries
You can check our travel chatbots and hospitality chatbots articles for more information.
What are the benefits of Whatsapp chatbots for businesses?
WhatsApp chatbots offer several benefits for businesses. Here are a few of them:
- Reach: WhatsApp has over 2 billion users globally, so using a WhatsApp chatbot opens up a large potential audience for businesses. In certain markets, like India, Singapore, and many other countries, WhatsApp is the leading messaging app, making it a particularly effective channel for customer interaction.
- Enhanced customer service: Chatbots can provide instant responses to common customer queries, reducing wait times and improving overall customer satisfaction. They can also operate 24/7, ensuring constant customer support.
- Increased efficiency: By automating routine tasks, chatbots can free up human resources to handle more complex issues. This improves overall business efficiency and can lead to cost savings.
- Scalability: A single WhatsApp bot can handle multiple conversations simultaneously. This means a business can scale up its customer service operations without a corresponding increase in human resources.
- Customer engagement: WhatsApp chatbots can be programmed to send personalized messages and offer tailored product recommendations. This can help to increase customer engagement and loyalty.
- Lead generation and conversion: WhatsApp chatbots can play a key role in the sales funnel. They can qualify leads through initial interactions, follow up on potential customers, and even complete sales transactions.
- Feedback and data collection: Businesses can use chatbots to collect customer feedback and gain valuable insights. The customer data collected can be used to improve products and services, and to make more informed business decisions.
Top 5 Vendors of Chatbot in Singapore
Below we gathered the top 5 companies that provide chatbot services for businesses in the Singapore market.
1- Haptik
Sponsored:
Haptik is a conversational commerce company with the capability to create WhatsApp business chatbots that can:
- Streamline customer communications
- Conduct sales
- Gather potential customer information
- Send custom notifications, which can include:
- Suggestions for products
- Details of transactions
- Information on shipping
It can assist businesses in quickly gaining access to the WhatsApp API and developing a ChatGPT-powered WhatsApp API chatbot that can understand user intent.
Pros
- Satisfactory customer support
- High ROI for long-term digital transformation strategies
- AI chatbot with satisfactory analytics and monthly reports (see Figure 2)
Figure 2
Source: Capterra
Cons
- The pricing can be a bit more expensive compared to other vendors
- Users state that there can be an integration problems occasionally
Figure 3. Pros and Cons of Haptik according to users
Source: Capterra
2- REVE Chat
REVE Chat’s AI powered platform delivers automated customer support and sales conversions with chatbots.
We cannot list the pros and cons of REVE chatbot as it doesn’t have any reviews in the popular review platforms.
3- AiChat
AiChat develops chatbots for B2C areas such as:
- Retail
- Automotive
- Hospitality
- Pharmaceutical
- Education
- Financial institutes
We cannot provide objective pros and cons as there are no reliable customer reviews about AiChat. However, some of its features include:
- When the bot receives a new message, it proposes the most applicable responses to the representative. If the predictive confidence drops below a certain level, the representative has the opportunity to customize the response, and with each interaction, the bot continues to learn and improve.
- Proprietary South East Asia languages packages are designed to detect and understand slangs and short forms used in the local context.
- It automatically suggests corrections that are perfectly adapted to the industry context. Bot is trained to handle various spelling errors such as word breaks, slang, typo of names and brands and homonyms.
4- Botbot.AI
The niche industries that Botbot.AI serves include:
- Financial services institutions
- Back-offices of FMCG/pharmaceutical companies and HR departments
The chatbot is serving industries in the Southeast Asia, and it is fluent in:
- English
- Vietnamese
- Bahasa Indonesia
- Bahasa Melayu
We cannot compare the pros and cons of Botbot.AI chatbot as it doesn’t have any reviews in the popular review platforms.
5- Zumata
Zumata’s chatbots provide contextually relevant questions and answers in nearly 40 languages. However, Zumata doesn’t provide chatbots for WhatsApp but for:
- Facebook messenger
- Line
- Twitter, etc.
Also, as there are no user comments on Zumata in the platforms, we cannot objectively compare its pros and cons.
If you have questions or need help in finding vendors, don’t hesitate to contact us:
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