Top 8 Use Cases & Tips on Selecting One in 2023

A Deloitte survey of 400 respondents from different industries showed that 63% wished to use an RPA partner for a successful RPA implementation. An RPA partner is a company that provides expertise and support to organizations wanting to implement and use RPA for automating business processes. Having an RPA partner is important in the implementation process because it provides expertise, skills, experience, scalability, and risk mitigation in terms of time and cost.

In this article, we will explain in more depth what an RPA partner is, its use cases, and give you a list of best practices to follow when navigating the RPA partner ecosystem.

What’s an RPA partner?

RPA (Robotic Process Automation) partner is an entity/individual that works with a company for RPA implementation. They provide:

An RPA implementation partner may work with companies in a variety of industries, like finance, healthcare, manufacturing, and retail to help increase efficiency, reduce costs, and improve productivity by automating repetitive and time-consuming tasks.

Robotic process automation partner vs. RPA consultant

Functions of RPA partners and RPA consultants aren’t mutually exclusive. But RPA partners provide wider services.

RPA consultants provide guidance, advice, and expertise on RPA implementation. They help businesses identify suitable processes for RPA automation, automate and create implementation roadmap and measurable KPIs.

RPA partners, too, help organizations implement RPA solutions and identify suitable core business processes that can benefit from automation. But they also offer consulting, training, and other support services to help businesses leverage the benefits and power of RPA. So, RPA partners are usually more involved in the implementation and execution of RPA solutions, while RPA consultants are more focused on providing guidance and recommendations.

What exactly does an RPA implementation partner do?

Adopters might wonder if they purchase a plug & play RPA solution from a vendor, such as IBM or the UiPath platform, then what role will an RPA partner play. Note that you need a partner because these solutions are pre-packed and not necessarily tailored to your specific needs. So to benefit from the business transformation capabilities that RPA offers, you need software that works specifically for you.

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RPA partners can leverage Argos Labs‘ no-code RPA software to create tailored workflows that meet clients’ automation needs. Argos Labs’s python backend for coders allows any artificial intelligence (AI) and data science tools to be included in the package immediately. Other benefits of Argos Labs RPA solution are:

• A customizable low-code platforms to meet clients need
• Affordable license scheme to broaden their target customer range
• The possibility of having an entry level engineer for more margin

Other use cases of an RPA implementation partner include:

1. Process assessment

Partners can scan your existing processes and identify those that can benefit the most from automation technologies. Especially if your processes heavily rely on legacy apps, the right RPA implementation partner will identify the most suitable automation opportunities.

Learn more about processes ripe for automation.

2. Integration with other systems

If your business relies on multiple systems each with a unique user interface and capabilities, it’d be hard to integrate them together and leverage an RPA on top. RPA partners can create customized APIs, or offer RPA solutions that have in-built API, for easy integration with other artificial intelligence and machine learning technologies. 

RPA and API are often confused with each other. Explore the differences between RPA and API in more detail.

3. Testing and validating the RPA solutions

A focus area of technology partners is testing and validating that the automated technology they are helping their clients implement is functional before the pilot is live. You can fulfill your automation ROI requirements quicker if the details are ironed out beforehand.

4. Cost reduction

Technology partners have business analysts that create cost-benefit analysis for the business process that’ll be automated. Moreover, by having knowledge of the RPA market ecosystem, they can recommend vendors that can automate your processes most economically. Lastly, because these organizations have experience in developing and taking a platform live quickly and efficiently, you can reach your digital transformation goals faster and avoid opportunity costs.

5. Training and support

Using a process automation software platform is a long-term investment. And your automation success relies on your employees having the ability and skills for using and managing the tools at their disposal. RPA partners can provide training, technical support, and troubleshooting to organizations. They can also help you set up an RPA center of excellence.

6. Scalability and flexibility

RPA partners ensure your adopted solution is

• Scalable and flexible 
• Capable of handling increasing volumes of data and transactions
• Adapting to changing business needs

For instance, the coronavirus pandemic pushed many businesses online. If a business needed the ability to suddenly migrate their processes online, the partner could have deployed and configured the cloud environment.

7. Compliance and risk mitigation

RPA projects should meet legal compliance metrics to avoid legal and financial consequences. For example, RPA bots may access and process sensitive data, such as personal information. Data privacy laws, such as the GDPR of the European Union, say these data should be protected. 

The RPA implementation partner can conduct regular compliance tests to identify the relevant data protection regulations and standards that the client must adhere to. This assessment can help determine the gaps in compliance and recommend actions to ensure compliance.

Learn more about RPA compliance.

8. Workflow monitoring

Technology partners will continuously monitor the performance of the RPA technology to assess if it’s in-line with the realistic expectations of the organizations. They may use analytics and other tools to measure performance and identify areas for improvement or new intelligent automation and opportunities. For instance, the automation strategy might dictate more use of intelligent automation in various areas. The partner will ensure that their clients’ RPA journey is meeting their expectations.

Best practices when choosing an RPA partner for a successful RPA implementation

Choosing the right Robotic Process Automation (RPA) partner is a critical decision that can make or break the success of your business processes automation initiatives. Here are some best practices for selecting the right partner:

1. Assess their expertise: Your partner should have a track record of successfully helping other companies in your industry through their automation journey. You can explore the customer references on their websites to see if they meet this criteria.
2. Evaluate their technology: Ensure that the RPA tools your implementation partner provides aligns with your goals and objectives. They should provide a detailed roadmap for integrating RPA into your existing workflows.
3. Check their scalability: As your company grows, so will your automation needs. You should pick a partner that has the necessary infrastructure and resources to support your expanding business operations.
4. Verify their support and maintenance: Ensure the partner provides robust support and maintenance services. They should offer timely and responsive support and have a dedicated team of professionals to troubleshoot any issues.
5. Look for flexibility and agility: The partner should be agile and adaptable to accommodate your changing business needs. They should be able to modify their approach based on your feedback and make changes as required.
6. Check their security and compliance: Make sure your RPA implementation partner follows industry-standard security and compliance practices. They should have the appropriate certifications and adhere to data protection regulations such as GDPR and CCPA.
7. Evaluate their pricing model: Choose a partner that provides transparent pricing and does not charge hidden fees. They should offer flexible pricing models that align with your budget and business requirements.
8. Check their supported regions: The RPA partner ecosystem provides you with different choices, but not all of them offer international services. Pick a partner that offers services in your region. For instance, your company might be in Latin America. You should make sure your region is supported.

By following these best practices, you can find the right RPA partner for your organization’s digital transformation needs.

List of RPA partners

The following list includes some of the partners that global RPA vendors work with to assist robotic process automation adopters to integrate robotic process automation into their workflows. Note that the list of partners aren’t exhaustive. Visit our list of the top 53 RPA tools to see each vendor’s partners.

1. IBM: All major system integrators and consultants
2. UiPath: Accenture, Deloitte, PwC, Capgemini, and Cognizant
3. Automation Anywhere: Infosys, IBM, Deloitte, Wipro, and TCS
4. Blue Prism: EY, Accenture, Capgemini, Deloitte, and IBM
5. Microsoft Power Automate: Accenture, EY, and PwC
6. WorkFusion: Accenture, Deloitte, Cognizant, and Wipro

For more on RPA

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